The Service fee/ Flat fee is the charge given to repairmen who has been assigned to a job.

For payments made in cash to repairmen, the fee is deducted from the repairman's deposit account, and is RM10 per assigned job.
For payments made online (Credit/Debit Cards/Online Banking), the fee is deducted from the amount credited to the repairman's account.

When Repairmen are assigned a case/job, RM10 is locked from their current deposit to ensure that they see the work through professionally.
If they get paid in cash, this locked amount is taken by i-fix as the service fee for the job.
If they get paid electronically, the locked amount is credited back into their deposit accounts.