Assigned Cases / Jobs

How do I get in touch with my assigned Repairman?
Once you have assigned a Repairman to solve your case/job, it is very easy to get in touch with him/her.   You have 2 options. 1. Chat 2. Call   To ge...
Thu, 30 Aug, 2018 at 9:39 AM
Can I cancel my case after it's been Assigned?
Yes, you may cancel the assigned Repairman at any time.   Notice! If you cancel a Repairman after he has been assigned, i-fix will deduct RM5 from your W...
Thu, 30 Aug, 2018 at 9:45 AM
What do I do if my Repairman doesn’t show up?
Try to chat or call the repairman first in any case, they might be on the way or some other things might have come up.   If contacting them doesn’t work, ...
Thu, 30 Aug, 2018 at 9:49 AM
I received an invoice without having my Job completed
If an assigned Repairman sends you an invoice without completing a job, please cancel the case and send us a complaint about your Repairman.   The Rm5 pen...
Thu, 30 Aug, 2018 at 9:53 AM
How do I pay the assigned Repairman?
When the Repairman has completed the job, they will issue an invoice to you for payment. You can either choose to do the payment by cash, or use the onlin...
Thu, 30 Aug, 2018 at 9:57 AM
Repairman issued incorrect invoice
It is your responsibility as a customer to make sure the invoice is correct. If your invoice is incorrect, please notify the repairman. They have the possibi...
Thu, 30 Aug, 2018 at 9:59 AM
Understanding your Invoice
Your invoice consists of a few categories, listed below for your convenience.   1. Callout cost - The repairman's basic cost for showing up at your r...
Thu, 30 Aug, 2018 at 10:03 AM
How do I find the case ID?
The case ID is found in the top of the view when you open the case/job.
Thu, 30 Aug, 2018 at 10:18 AM